Refund policy

• The first 30 days are free and no card is required.
• Letshape is prepaid: you buy credit, and we use it as your team works.
• Credit that has not been used can be refunded within 14 days of the purchase.
• Credit already used to run the workspace cannot be refunded.
• There is no subscription, so there is nothing to cancel — credit never expires.

If you top up and change your mind, ask for a refund within 14 days of the payment. We refund the part of the balance you have not used yet, back to the original payment method.

Because your balance is used continuously while your team works, we cannot refund credit that has already been consumed. The exact figures are always visible on your billing page — the history lists every top-up and every day of usage.

1. Email admin@letshape.co from the address on your account.
2. Include the company name and, if you have it, the Paddle transaction id from your receipt.
3. We reply within 3 business days.

Refunds are processed by Paddle, our reseller and the merchant of record for every payment. Once approved, the money usually arrives back on your statement within 5–10 business days, depending on your bank.

If a payment failed but money left your account, or you were charged twice, contact us with the transaction id and we will correct it — including the credit, if the payment reached us.

You can delete your account at any time from the account deletion page. Deleting your account does not automatically refund unused credit — request that separately using the steps above, before you delete.